Customer Plus – What makes a great customer experience?

Customer Plus – What makes a great customer experience?

Tuesday 28^th February 2012

7-9pm

(registration and refreshments from 6.30pm)

Room N512, Kedleston Road

Jo Higton from the multi-award winning consultancy Customer Plus, will share some of her insights into customer service excellence and how organisations can become more customer focussed in an increasingly competitive market place. She will also present the results of some of the latest research on the topic.

Jo herself has worked with clients in both the public and private sectors, helping them to improve their customer journey, and is a board member for the local Young Enterprise programme. She also lectures for the CIM Postgraduate Diploma in Marketing at the University of Derby.

Although organised by the Derbyshire branch of CILT (Chartered Institute of Logistics & Transport), this workshop will appeal to students and staff across all sectors of interest.

CILT has kindly reserved ten places at the workshop for students and staff at the University, therefore you must reserve your place by booking online at www.derby.ac.uk/careers or send an email to c.dare@derby.ac.uk